Returns and Exchanges

Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in the original "NEW" condition along with packaging (example: warranty information, instructions, box, etc...) A 20% restocking fee may apply on Special and/or Large orders.

Custom orders made to your specifications cannot be returned for exchange or credit, (i.e. Embroidered Name Tags, Embroidered Helmet Bands, Class A Name Tags, and Dog Tags). There is no return on used clothing, used blankets, cots, ammo boxes, footlockers, panties or thongs.

We will not refund the shipping costs to you or the shipping costs for you to return the item to us. Returns will be credited immediately. If you wish to exchange an item please place a new order for this item. We do not keep any credit card information on file so we can no longer do an exchange once the return is received. By placing a new order, you have a new order number for the exchange and your credit card information is protected. All credit card information disappears once we capture the sale. This is done as soon as the order is placed. Again, if you need a different size or item – a new order must be placed for this item. We issue credit only on all returns. Replacements are not processed unless the order is placed online.

Note: We reserve the right to replace, repair, or refund your money. This return policy is only for items that are returned in unused condition.

In the event that you need to return an item, please follow these directions:

If you need further assistance, please contact our customer service department at:
1-713-484-5444.

Shipping Policy

Except for custom and special order items, most items will be shipped within 3 - 5 business days. Orders are shipped Monday through Friday. Time in transit varies by the location of shipping address, but is generally 1 to 5 business days. If you need your order in a hurry, please call 1-713-484-5444.

Orders to Alaska, Hawaii, NPO's, and APO's ship via USPS or UPS and will be charged any additional shipping costs imposed by the United States Postal Service or United Parcel Service. Check the Ship To address on your Order Confirmation very closely - if you fail to put the correct information i.e. Suite, Apartment, Zip Code, Business Name and we incur additional charges from UPS or the package is undeliverable due to incorrect addresses, the charges will be passed on to the customer.

Army Surplus World Shipping Costs
1-877-827-7301

All rates apply to shipments up to 10 lbs. Larger or heavier packages may require additional shipping charges.