Returns and Exchanges
Merchandise must be returned within 14 days of the date of receipt. All returned merchandise must be in the original "NEW" condition along with packaging (example: warranty information, instructions, box, etc...) A restocking fee may be applied. There are no returns on large quantity orders or orders that ship directly from the manufacturer.
Custom orders made to your specifications cannot be returned for exchange or credit, (i.e. Name Tapes, Class A Name Tags, Embroidered Duffle Bags, and Dog Tags). There is no return on used clothing, used surplus items, used blankets, mre’s, cots, costumes, ammo boxes, footlockers, panties, thongs or items customer’s have requested embroidered or custom sewing.
We will not refund the shipping costs to you or the shipping costs for you to return the item to us. Returns will be credited within 24 to 48 hours of receipt. If you wish to exchange an item please place a new order for the item and indicate in your special notes it is for an exchange. We will do our best to discount shipping on these orders and remove as much of the handling fees as possible. This will be done once the order is placed. You will see a credit towards your shipping charges in an email. This will save time and get the exchanged item to you as quickly as possible. We do not keep enough credit card information on file to run a new charge. We only keep enough information to issue a credit on returned merchandise. By placing a new order, you have a new order number for the exchange. Once a return is received it can be opened and credited immediately. Again, if you need a different size or item, a new order should be placed for this item. Replacements are not processed unless the order is placed online.
Note: We reserve the right to replace, repair, or refund your money. This return policy is only for items that are returned in unused condition.
In the event that you need to return an item, please follow these directions:
1. Include a copy of the emailed receipt, order number, and name along with instructions for our return department (e.g. credit, refund, or exchange).
2. Return package via Post Office (insured), FedEx, or UPS to our mailing address
The Command Post
11650 S. Sam Houston Parkway West
Houston, Texas 77031
If you need further assistance, please contact our customer service department at:
IMPORTANT: All claims regarding missing or damaged items must be made within 24 hours of receipt of shipment. NO EXCEPTIONS. Items damaged due to customer abuse or negligence will not be accepted for return. Washed items will not be accepted for return. If a customer returns a washed item it will not be accepted and the merchandise will be held until the customer arranges to have the item or items picked up and shipped back to the customer. Items smelling of smoke will require a restocking fee.
We sell our products at MAP – Minimum Advertised Price – this is the lowest price we are able to sell an item and for that reason we do not have costs built in to offer free shipping or discounts. We pass any shipping discounts we receive from Fed Ex onto the customer. Shipping charges on an order are for both Shipping and Handling.
Except for custom and special order items, most items will be shipped within 1 to 7 business days. Orders are shipped Monday through Friday. Time in transit varies by the location of shipping address, but is generally 1 to 5 business days. If you need your order in a hurry, please select the Express shipping option or put the date needed in your special notes at check-out. The only way to guarantee delivery is by selecting, and paying for, express shipping. We are both a brick and mortar store and an internet store so inventories may fluctuate.
If your billing and shipping addresses are different we will have to speak with the cardholder before any order is shipped. We reserve the right to not ship any order that has a different bill-to and ship-to address. This is to prevent online fraud. We reserve the right to add a signature to any order.
We do not ship anywhere outside the continental US. We do ship to APO addresses. Orders to NPO's and APO's ship via USPS and will be charged any additional shipping costs imposed by the United States Postal Service.
VALIDATE YOUR ORDER: Check the Ship To address on your Order Confirmation very closely - if you fail to put the correct information i.e. Suite, Apartment, Zip Code, Business Name and we incur additional charges from Fed Ex or the package is undeliverable due to an incorrect address, the charges of $14.50 will be passed on to the customer.
All rates apply to shipments up to 50 lbs. Larger or heavier packages may require additional shipping charges.
Express Shipping Policy: Orders must be placed by 12:00 PM Central Standard Time or they will be shipped the following business day. Fed Ex only delivers express packages Monday - Friday. When placing an express order - never count the date the order is placed as one of the ship days. For Example: If you place an order on Thursday for 2 day delivery - the package will not be delivered until Monday. In the rare case that we do not have 100% of your items in stock we will express ship the items that are in stock and any items back-ordered will be sent via standard service when they are available. Weekend orders ship on Monday if all merchandise is in stock. All express orders require a signature. No exceptions.
PHONE-IN ORDER PROCEDURES: Many consumers are worried about their credit card numbers so we have created a fictitious credit card number that will allow you the consumer to place the orders online with the following number: 4007000000027 Exp 12/2016 CVV 123. This will also ensure you have ordered exactly what you want and all your information is correct. Once you have an Order Number - Please call and we will take your credit card number and process your order. This will ensure your credit card number never goes on the internet. If you insist on placing the order with a representative, the order will require a signature and we are not responsible for anything that is ordered incorrectly. All phone-in orders with a merchandise total less than $30 will require a $5 "phone-in" fee. This is why we strongly encourage the consumer to use the fake credit card number and input the order themselves.
In-Store Pick-up Policy: Orders placed to be picked up in store are subject to a handling fee and are not eligible for any discounts or promotions.
If you have a question, please call during normal business hours Monday to Friday 10:00am to 6:00pm Central Standard time and Saturdays 10:00am to 5:00pm. 713-484-5444. Emails may be sent to firstname.lastname@example.org Emails will be answered within 24 hours of receipt during normal business hours.
Army Surplus World, Inc. operates http://www.armysurplusworld.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Bandanas & Gloves
BDU Camo Pants / Tactical / Camo Clothing
Belts & Suspenders
Camo Netting, Ghillie Suits, Camo Fabric
Dog Tags / Name Tapes
Duffle Bags, Shoulder Bags & Backpacks
Footwear & Accessories
Genuine U.S. Military
Gifts For Guys
Glasses & Jewelry
Kids Kids Kids
Law Enforcement & Tactical Gear
Military Medals & Insignia
Patches, Sewing, & Embroidery
Ropes & Cordage
Surplus & Survival
T-Shirts, Hoodies, Jerseys
Womens Camouflage Clothing
12 Pack Brand New 5.56 Ammo Can - 50 Cal.