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FAQs

Monday - Friday 9:30 AM - 5:30 PM CST
Saturday 10 :00 AM - 5 :00 PM CST
Sunday Closed

Registering Online

Why should I register online?
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How do I update my account information?
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Receiving Emails

How do I sign up for email updates?
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How do I unsubscribe from your emails?
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How do you protect my privacy?
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Shopping Online

What browser should I use?
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How do I make a purchase online?
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Making a Purchase

Does every purchase qualify for a discount and Reward Points?
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How do I get a formal quote?
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Payment Information

What forms of payment do you accept online?
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What if I do not have a credit card?
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How is sales tax calculated and charged?
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When is my credit card charged?
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Do you accept Purchase Orders?
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Website Accessibility Policy

What is the website accessibility policy?
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Shipping Information

How long will it take to ship my order?
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How much does shipping cost?
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What shipping options are available?
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What if my billing and shipping addresses are different?
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Do you ship worldwide?
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What is a partial shipment?
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Rewards Points Account

What are Reward Points?
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How do I join?
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How do I earn Reward Points?
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Using your Reward points

Can I transfer my Reward Points?
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What can I buy with my Reward Points?
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Returning a purchase

How do I return my purchase?
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What is your return policy?
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Can I return used items?
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How do I return or exchange an item?
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What if you sent me the wrong item?
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Cancel and change order requested

How do I cancel an order?
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Can I change an order after it has been placed?
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