Customer Service

Registering online provides you with exclusive access to our inventory, you can view your purchase history, and you can get rewards points for even better deals. Plus, you’ll always be able to stay up-to-date on the latest arrivals and new products from Army Surplus World!

Updating your account information is easy! Simply click on your account profile in the top right of the screen, go to settings, update your information, and save the changes. From credit card info to shipping addresses, you’ll be able to easily adjust your information and keep all things current.

If you want to get the latest from Army Surplus World, subscribe to our newsletter! You’ll get a look at what we’re forecasting for the future, and you can even get notifications for when certain products come back in stock!

We’re sad to see you go, but if you’ve got all the info you need from Army Surplus World, scroll to the bottom of the last email you received from us and click the unsubscribe button. You’ll be redirected to our website where you will confirm that you want to unsubscribe.

We use a secure checkout to keep your information protected. Plus, we never sell your information or receipts to outside companies for advertisements. View our Privacy Policy for more information.

Army Surplus World works on a variety of browsers. The most common people use are Google Chrome, Safari, Edge, and Firefox.

If you’ve found the perfect military surplus gear online, we make it easy for you to buy. Simply click on the item, add it to your cart, then proceed to checkout. You’ll be prompted to enter your credit card information and shipping address to ensure a speedy delivery.

Some items do not qualify for reward points. Please contact us if you have any questions.

If you need a quote for business purposes, you can contact us directly..

Army Surplus World accepts all major credit cards, PayPal, reward points, and gift cards.

You may use PayPal, check, or money order. Please note, check and money orders used for payments will be processed before items are shipped.

All sales tax is calculated based on the state the item is being shipped to.

You’ll see the pending transaction on your card soon after you order your item. Your card will be charged formally when we process the order. This may take additional time.

Army Surplus World does accept purchase orders! This makes it easy for all of our customers to get the exact gear they need. Once a PO is received, a member of our team will reach out to you.

We work to make sure our website fully complies with all ADA policies. We know how important it is to include everyone in our efforts to provide high-quality military surplus gear, and our website is incredibly easy to navigate.

We do our best to ship every item quickly. The exact amount of shipping time after your order reaches the carrier will vary depending on the shipping method you choose. Orders vary within 1-2 days, but most items will get shipped within 1-7 business days.

Army Surplus World wants to provide you with the best prices on everything, including shipping. Any discounts we receive from our shipping providers, like FedEx or UPS, are passed on to you. Shipping costs are determined by the carrier and will vary depending on how large your order is and how quickly you want it.

Most orders offer a variety of shipping for you to choose from when you place your order. We also provide express shipping, but all orders must be in before 11:00 AM Central Standard Time to ship out the same day.

If you’re shipping to a different location than your billing address, don’t sweat it. Just be sure to double-check the shipping address and billing address are different when you enter and confirm your information.

Please note, our policy is to call and verify if you use a different billing and shipping address and are a new customer. We reserve the right to cancel an order at any time and issue a refund at any time. We also can suspend shipping to addresses other than the billing address at any time.

We ship to all 50 states and U.S. territories. We also ship to NPO and APO addresses outside the country. If you are wanting an international shipment, please contact us directly. We use FedEx.

A partial shipment in when part of your order arrives. This happens sometimes in large orders with multiple components or an item is backordered.

Army Surplus World wants to be good to our customers and show our appreciation. Rewards points can be accumulated and used as currency on the site to purchase items and get special deals.

It’s easy! Just sign up with your email to get exclusive access to Army Surplus World deals and start saving money.

You earn rewards points by purchasing items from Army Surplus World and leaving reviews through your account with us.

No, they are tied to your specific account.

You can buy everything at Army Surplus World with your rewards points.

If you’re not in love with your surplus gear or just need something different, you can send it back to us. A restocking fee may apply depending on the condition of the items. Custom orders and certain items such as used items and body armor are not able to be returned for a refund or store credit, but all of our other items can be sent back in their original packaging with return postage paid for by you. If you have a question about what can be returned, please reach out to us.

We give customers 30 days from delivery to try out their gear. If you do decide to return within that window, the products must be in new, original condition.

There is no return on used clothing, surplus items, body armor, MREs, tents, cots, all costumes, costume accessories or components, ammo boxes, netting, ghillie suits, ground blinds, undergarments, swimwear, or items requested with embroidery and/or sewing.

All items must be returned in their original condition. If there are signs of use, you will not receive a full refund. There are no returns on large quantity orders, special orders, or orders that ship directly from the manufacturer.

It’s a simple process to return your items:

• Include a copy of the emailed receipt, order number, and name along with instructions for our returns department (e.g. credit, refund, or exchange).
• Return package via Post Office (insured), FedEx, or UPS to our mailing address:

Army Surplus World
Attn: Returns
11650 S. Sam Houston Parkway West
Houston, Texas 77031

If we sent you the wrong item, you must contact us and make a claim within the first 24 hours of receiving the package to get refunded. Then, we will happily send you the proper items!

To cancel an order, it must be done in writing the day before the package is scheduled to ship. Contact us at 713-484-5444 or cs@armysurplusworld.com to begin the process.

If you need to change your order after it’s been placed, be sure to do it as soon as possible. It’s not always feasible for our team to adjust an order, especially if it’s on short notice. Contact us at 713-484-5444 or cs@armysurplusworld.com to see if your order is eligible.