Return Policy
In the event that you wish to return an item, please visit www.armysurplusworld.com/returns to access our returns portal. By following the steps, you will be able to return your item(s) if they are eligible for return. For further information regarding returns, please see below:
What items are eligible for return?
Most items are eligible for return as long as they are in their original condition with tags still attached. Items that are NOT ELIGIBLE FOR RETURN are body armor and ballistic plates, night vision devices, customized items such as dog tags and name tapes, kids costumes that have been worn, ammo cans, MREs, used surplus items, camo netting, ghillie suits, and undergarments. Should you feel like you deserve an exception, please email customer service. Furthermore, if we shipped the wrong item/size, we will gladly have it returned to us and issue you a full refund or ship out the correct item/size. Large bulk orders are also not eligible for returns as this is considered a custom item/order.
Items damaged due to customer abuse or negligence will not be accepted for return. Washed or worn items will not be accepted for return. If a customer returns a washed or worn item, the merchandise will be held for 30 days so the customer can arrange to have the item(s) shipped back to them. Items smelling of smoke, of any type (cigarette, cigar, cooking, fire, exhaust, etc.) or any other unacceptable odor will not be accepted for return.
How is shipping handled?
Shipping your item back to us is made easy as we will provide you with a label for the return shipment in the returns portal. We recommend using the packaging it came in.
What is refunded?
Should you wish to return an item, we will issue a refund once we receive the item and process the return within our ecommerce system. Unless we sent the wrong item, shipping is NOT refunded. Further, we will deduct the cost of the return label from the refund.
How long do I have to return an item?
You have 30 days from the date of shipment to return your package. Should you return a package outside of that window, you will be responsible for getting the items back to you and no refund will be issued.
Restocking Fees
Restocking Fees can vary and are at our discretion should they apply. If you return an item without tags or its original packaging, a restocking fee may apply.
If you need further assistance, please contact our customer service department at: 713-484-5444.
Shipping Policy
We sell our products at MAP – Minimum Advertised Price – this is the lowest price we are able to sell an item and for that reason we do not have costs built in to offer free shipping or discounts. We pass any shipping discounts we receive from Fed Ex onto the customer. Shipping charges on an order are for both Shipping and Handling.
Although options are provided with regard to the carrier being selected at the time of order entry, we reserve the right to use the carrier of our choice. We will not alter the delivery timeframe requested on express orders. All order deliveries may vary by 1-2 days.
For items shipped incorrectly, either by us or one of our suppliers, the replacement items will be shipped using the EXACT same method as you entered on your order. If you originally selected and paid for Ground, it will ship Ground.
Except for custom and special order items, most items will be shipped within 1 to 7 business days. Orders are shipped Monday through Friday. Time in transit varies by the location of shipping address, but is generally 1 to 5 business days. If you need your order in a hurry, please select the Express shipping option and put the date needed in your special notes at check-out. The only way to guarantee quick shipment of your order is to select, and pay for, one of the express shipping options. We are both a brick and mortar store and an internet store so inventories may fluctuate.
If your billing and shipping addresses are different we will have to speak with the cardholder before any order is shipped. We reserve the right to not ship any order that has a different bill-to and ship-to address. This is to prevent online fraud. We reserve the right to add a signature to any order.
Our responsibility is to provide your order, ready for shipment, to the carrier. We are NOT responsible for the package once it leaves our facility and we are NOT responsible for the delivery of the package. If you have any concerns about the secureness of your delivery address, then you should request a signature for delivery at check-out.
Discounted orders are not eligible for partial shipments.
We do not ship anywhere outside the USA. We do ship to APO addresses and U.S. territories. Orders to NPO's and APO's ship via USPS and will be charged any additional shipping costs imposed by the United States Postal Service.
VALIDATE YOUR ORDER: Check the Ship-To address on your Order Confirmation email right away and very closely to insure it was entered correctly. If it was not, please notify us immediately (within the hour) via email. If you fail to put the correct information such as Suite number, Apartment number, ZIP Code, Business name, etc., and we incur additional charges from FedEx or USPS or the package is returned to us because of an incorrect, incomplete or non-serviced delivery address, then we will assess a charge in the amount $17.50 for the address correction and/or package return. For undeliverable/unclaimed packages returned to us, the customer will be responsible for all associated shipping costs and a possible restocking fee.
All rates apply to shipments up to 50 pounds. Larger or heavier packages may require additional shipping charges and the customer will notified of those charges prior to processing their order.
Express Shipping Policy
Orders must be placed before 12:00 noon Central Standard Time or they will be shipped the following business day. Shipping method selected by us is based on the "due date" with regard to when the order was placed. When placing an express order, do not count the date the order is placed and shipped as one of the “time in transit” days. For example: If you place an order, before 12:00 noon CST, on a Thursday and have selected 2-day delivery, the package will not be scheduled for delivery until the following Monday (excluding holidays/carrier delivery interruptions). In the rare case that we do not have 100% of your items in stock we will express ship the items that are in stock and any items back-ordered will be sent via standard ground service when they are available. Weekend orders ship on Monday if all merchandise is in stock. Express orders may require a signature at delivery. Additionally, orders placed using standard credit cards (Visa, MasterCard, AMEX, Discover) and with shipments to addresses that are not the same as the billing address and shipments to freight forwarders/ package forwarding services are not eligible for express shipping; NO EXCEPTIONS. Orders placed using PayPal and with shipments to addresses that are not the same as the billing address and shipments to freight forwarders/ package forwarding services are eligible for express shipping.
In-Store Order Pick Up
Orders placed online for in-store pick up may be subject to a handling fee and are not eligible for any discounts or promotions.
If you have any questions, please feel free to call during normal business hours Monday to Friday 9:30 AM to 5:30 PM CST and Saturdays 10:00 AM to 5:00 PM CST. 713-484-5444. You may also use our "Contact Us" form to reach our customer service group. We strive to respond to all requests within 24 hours of receipt and during normal business hours. We are here to help and we look forward to serving you.