Orders
We are very sorry, but orders cannot be changed, modified, or added to once they have been processed. Please check your order information carefully before placing order. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage. We ship from several different warehouses; your order may arrive in separate packages over the course of several days.
SHIPPING
We do not ship using customers’ accounts or any 3rd-party billing. Customers may arrange freight transportation for larger, palletized loads and a packaging fee will apply.
LTL Truck Shipments
Truck drivers are subject to a number of regulations, one of which is that they are not required to assist with unloading. The most assistance that can be provided is “lift gate” service which will place the shipment outside of the truck for your removal. It costs extra and must be requested for any residential delivery or any commercial delivery that does not have loading dock /forklift resources immediately available. Without lift gate service arranged, the freight deliveries are made at curbside, and your merchandise is moved to the back of the truck. You are responsible for unloading.
Return Policy
You have 30 days from time of shipment to return an item for a refund. Shipping charges will not be refunded, and you, the customer, are responsible for the return shipping charges to armysurplusworld.com. Similar to your local brick and mortar retail store, they would not reimburse you for your time, fuel consumption or wear and tear on your automobile. All non-defective items may incur up to a 20% restocking/handling charge. If the item was shipped free or at a reduced rate, then you will also be charged the actual outbound shipping charge. Special order items and express shipped items that are drop-shipped direct from the manufacturer, used/surplus items and items that require freight truck shipping are not returnable. No custom or modified items can be returned. Some items we offer may not be returned for credit but may be accepted and credited only if the customer places a new order for the same item but in a different size, color, etc. For the health and safety of the general public, some items are not returnable because they should not be resold for one or more reasons. Please note that we do not "rent" anything so buying it, using it and trying to return it after use is not permitted. While the product page for an item may say that it is refundable, it may not be. For example, if the item has a new or used condition option, the used item is not returnable. No new items that are used, altered or damaged by the customer may be returned. The disposition and condition of any item returned for credit or exchange will be determined and defined only and exclusively by Army Surplus World. If you have a question, please contact us via email only so that we both have a record of the exact correspondence. No verbal communications or claims of verbal communications, regardless of content, will be considered.
If an item is defective within 30 days from time of shipment you may return it to armysurplusworld.com for an exchange. After 30 days, the item falls under the manufacturers warranty and you must contact the manufacturer for repair/replacement. You, the customer, are responsible for the return shipping charges to send the item back to armysurplusworld.com. Once armysurplusworld.com receives and inspects the defective item, armysurplusworld.com will promptly ship out a replacement at no charge to you. If you wish to do a cross ship then you must place a new order for the same item and contact armysurplusworld.com for a return shipping label. Upon receiving the item armysurplusworld.com will inspect the item and credit your credit card accordingly. Armysurplusworld.com reserves the right to determine if an item is defective or not. Any item deemed non-defective will be charged for shipping both ways and may incur up to a 20% restocking charge.
All returns require authorization from armysurplusworld.com. Returns will not be accepted without a Return Authorization Number (RMA) written on the outside of the package. Merchandise must be in the original packaging and be in a resalable "as new" condition. Many items are not returnable to us for either credit or replacement. If we receive a shipment without an RMA or an item that is not returnable, the customer may pay us shipping to have it returned to them. If they elect not to, or we do not receive a response/payment within 10 days, we will either donate the item directly to charity or sell it and use the proceeds for charitable donation.
For items shipped incorrectly, either by us or one of our suppliers, the replacement items will be shipped using the EXACT same method as you entered on your order. If you originally selected and paid for Ground, it will ship Ground.
Order Cancellation
Cancelled orders that have not already shipped are subject to a $10 service fee. Cancelled orders that have already been shipped cannot be cancelled and must be returned per the instructions found in the “Return Policy”.
Damaged Shipments
Please inspect all items upon delivery. If you are present at the time of the delivery and an item arrives damaged please refuse the item (do not accept the shipment from the driver) and notify Army Surplus World immediately. If you are not present during the delivery please inspect the items within 24 hours of package delivery time and notify Army Surplus World of any damage. You have 1 day from the delivery date to notify Army Surplus World of products damaged in transit.
Refused Shipments
All refused shipments will be subject to a minimum 25% restocking fee and no credit will be given for shipping charges. NO EXCEPTIONS!
Product Information
While Army Surplus World does go to great lengths to make sure our site is updated and accurate, you understand and agree that the images and information on this site can be inaccurate and that we are not responsible for any issues this causes. Please contact us, via email, if more information is required in addition to what is shown on the web site.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Sale transactions made by use of this website are subject to Texas law, and venue for all legal proceedings concerning products purchased lies exclusively in Harris County, Texas. If you file suit against the company in a state other than Texas, you agree to non-suit the case and re-file in Harris County, Texas. If, after written demand, you fail to comply with the foregoing obligation, you agree to pay liquidated damages to the company in the amount of $25,000.00, which amount is not a penalty but is rather a good faith estimate of the actual damages that will result from your breach. You agree and acknowledge that the company has no legal presence in any State other than Texas. Notwithstanding any term herein or law apparently to the contrary, you and the company agree that each of us shall pay our own attorney’s fees in any litigation that involves any issue other than non-payment for goods sold, regardless of any fee-shifting provision that may otherwise apply.
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